Δευτέρα, 15 Απριλίου 2013

City Journal: Service to the client

Apollonion Bakery, Kolonaki sq.

A very sympathetic client goes to the counter: -I would like a capuccino coffee and a cheese-pie. To eat here, thank you.
-Right away Madam, says the waitress.

She prepares the coffee, puts it carefully on the tray along with a glass of water, some sugar sticks and says: -Your snack will be here in a second.
After this great moment of professionalism, she turns to her left and tries to pass while a huge garbage bag is blocking her way. She says: -Oh so sorry girls (to her fellow waitresses) for the garbage, I' ll take it out in a minute, after I finish with my client.
So she grabs the huge bag and moves it over to the side. Then, goes on with her job. She takes a small paper bag to put the cheese-pie in. No gloves, no hand-washing! She furthermore puts her hands in to help open the bag so there will be enough space for the cheese-pie, then finishes her task, using -fortunately- tongs to grab the food.
Then serves the cheese-pie to her client. Oh no thank you!

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